RETURN AND REFUNDS POLICY
Doesn't fit? Color clash? Just not quite what you thought it would be?
Not a problem! Just Return It! Check our Returns & Exchange policy.
Before you return your item(s) please make sure that they're unused, in their original packaging and in a saleable condition, with any labels, tags or hygiene seals still attached.
Product(s) can be offered returned for size exchange, or for color change as with same product and refunds. The items must be returned within 2 days from the date you receive your order. The buyer pays return shipping fee and other expenses.
1. Products must be returned in a saleable condition meaning that they must be unused and in their original packaging with garment tags and any other security devices or seals still attached and in tact. We reserve the right to consider the condition of any Product that you wish to return and make the any deductions if there are indications that the Product, its tags, security devices or seals having been used, removed, broken or tampered with.
2. Please note that your right to cancel or return a Product does not apply to personalized, perishable or time critical Products. The following list provides some non-exhaustive examples of Products you cannot cancel or return:
a) Products which have been made to measure, altered, or personalized to your specification;
b) Newspapers, periodicals or magazines (with the exception of a subscription contract for such publications);
c) Event tickets;
d) Hampers, food, beverages and other perishable goods, such as flowers. Should you have any issues with an Order for flowers, please see below for more information;
e) Unsealed audio or video recordings (such as CDs, DVDs) or unsealed computer software; and
f) Unsealed beauty items including toiletries and cosmetics which have been opened, tested or partially used.
3. Where lingerie, swimwear, cosmetics and earrings are protected by hygiene seals, you are required to take reasonable care by not removing the hygiene seals. Refunds will not be provided if the hygiene seals have been removed, broken or tampered with.
*Please read full version of Return Policy clause at 12 on our Terms & Condition of Use here
12.4 Please note that clauses 12.3 and 12.4 do not apply to faulty or incorrectly supplied Products where your statutory rights are unaffected.
How to return an item
12.5 If you have a Luxury Diamond Jewelry’s Account, you can return a Product or Order to us by taking the following steps:
a) Sign into your Luxury Diamond Jewelry’s Account via the Website.
b) Go to "My Orders History".
c) Select the Order number you would like to return.
d) Please provide an explanation of return
d) Click on 'Make an RMA slip '.
e) Select the individual Product(s) and quantity or "Return all items". Please also state the reason for the return.
f) Click 'Continue'.
g) A returns address label will appear on screen, as well as being sent to your email address which you must print out and attach to the outside of your returns parcel.
12.6 If you placed your Order via the Website's guest checkout please call our Customer Services team on +976-96186099 or contact us here and they shall help provide you with a returns address label.
E-mail firstname.lastname@example.org requesta Return Merchandise Authorization (RMA) Number.Please include the Order Number (123XXX), the Item Code(s) of the item(s) to be returned and if the return is for a size exchange, or a partial refund.
Returns for size exchange.
Items can be exchanged only when a different size or a different color is available. Exchanges for a different Item code are currently unavailable.
Return policy is limited to one exchange.
Returns must be shipped within 2 days of delivery date of order.
12.7 If you wish to return an Order that you purchased using PayPal, you can return it to us by post, in which case, you must follow the processes outlined above. We will then process a refund directly to your PayPal account.
For returns with refund requests, the shipment and any eventual import fees are at the client’s expense.
Return Shipments fee and plus import fees, a 15% administrative/re-stocking fees will be deducted from the final refund.
Refunds will be processed as soon as returned items have been checked and accepted. For orders paid by credit card, the refunded amount will be available to customers in within 14 days and excluding weekends and public holidays. If you've returned more than one order in the same parcel, please allow up to 72 WORKING hours for all returned items to be refunded. Processing time may vary depending on the credit card company. Orders paid by Paypal or by bank transfer will be refunded to the original account.
Please note that we will not able to refund the original delivery charge or any applicable local customs duties charged to you at checkout and paid to your local customs authority. However, you may be able to claim these back directly from your local customs office.
Refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.
14. Refunds policy
14.1 If you placed your Order online and paid for it to be delivered, then within two (2) days of receiving your Order back by post we will refund you the original purchase price for your Order, provided that you return the Product(s) to us in a saleable condition. Please note that we will not refund the original delivery charge or any applicable local customs duties charged to you at checkout and paid to your local customs authority. Certain countries permit refunds of customs duties paid on Products you subsequently return. However, you will need to apply to your local authority to process that.
15. Promotional discounts and refunds
15.1 If a promotional discount applied to your Order originally, then the same discount will be applied to each Product of your Order that you return. This means that you will only be refunded the amount that you originally paid for your Order or any given Product. Further, any free promotional gift given with an Order must also be returned if you are returning the Product(s) to which the gift related.
Return Terms and Conditions
Before you return your item(s) please make sure that they're unused, in their original packaging and in a saleable condition, with any labels, tags or hygiene seals still attached. Item(s) must not have been worn, washed or altered in any way, and must not show any signs of use. Soles of footwear must be in perfect condition and must not be marked in any way.
Items must be returned with all original tags, packaging and other accessories (dustbags, hangers, garment covers etc.) received with the order.
Shoes and other accessories must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment.
Returns must be packaged in the original box of the items.
In the case of defective or incorrect merchandise, clients must follow the instructions above. Luxurydiamondjewelry.com reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.
Swimwear (bikini bottoms, swim trunks or briefs) and intimate apparel (briefs, boxers) must be tried on over underwear. Returns will not be accepted if the protective hygienic strip has been removed.
Luxurydiamondjewelry.com reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online and in the Return Instructions email. (For example, returns sent with a different courier than specified.) In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order. If an unauthorized return is accepted, we will deduct a 15% administrative/re-stocking fees from the refund.
13. Returns to third parties products
Please note that Return and Exchange Policies do not apply to orders from Mongolia.